Services

Flat Rate IT Support 

We provide flat rate services for your office to ensure that unexpected IT needs will not cause your IT service cost to spike. We offer different packages so you can customize your IT service needs to your business requirements.  Don’t get caught off guard by unexpected technical issues. 

Remote IT Support 

Remote access software has become a pillar of IT infrastructure across all industries.  We have a tool in place to send a custom link to an end user to remote into their device so that we can resolve local issues. Your business can run seamlessly without having to wait until a tech can physically come out to the office when you experience an issue. This flexibility allows you to decrease costs without sacrificing the service. 

Network Support 

We can monitor and perform routine network assessments to maintain your current network infrastructure. We can manage or troubleshoot local area networks (LAN), wide area networks (WAN), servers and routers, and switches. Our team has extensive experience ranging from small office network systems to large enterprise systems. 

Emergency IT Support 

We have an emergency operator on call available to provide tech support outside of normal business hours. The process is simple and our technicians usually respond and are working through the issues within 30 minutes to an hour. We understand each business has special business requirements,  and we are here to support and tailor to your IT requirements.

Datacenter Support Services 

  • Installation & De-Installation Services

    • True IT’s cost-effective installation & de-install services take the uncertainty of emergency visits to the Data Center. We provide hardware installation (firewalls, routers, switches) and advanced system installation (storage systems, Large cisco blade enclosures). 

  • Cabling 

    • Offer cabling clean up  or labeling of devices & cables

Computer Troubleshooting & Repair

End users face common technical issues from day to day. Issues happen, it is a part of business.  Our dedicated team at True IT is here to promptly assist with resolving these issues to keep you running smoothly.  Here are common issues our team can resolve to get your team back up and functioning efficiently as quick as possible:

  • Windows & Mac OS installation & migrations: 7,8, 10

  • Systems running slow

  • Printer installations (Local & network)

  • Software & hardware failures 

  • Wi-Fi issues

  • User account management (single or many domains)

  • Overheating issues

  • Parts Replacement (screen, fans, battery, etc.)

  • Too many internet pop ups/advertisements

  • Virus, Malware, & Trojans removal

  • Computer/Laptops not booting up operating systems

Apple Support

Apple support, including Mac, iPad, and iPhone support. Our Apple technicians understand both Mac and mixed Mac and Windows environments, with special Apple expertise in:

  • iOS, iPad, Mac OS, MacBook Air/Pro Support

  • Mac OS Support

  • iMac & MacBook Support

  • Mac Network & Server Support

  • Mac Active Directory Integration

Disaster Recovery 

How would your company handle an extended outage or a disruption to your normal daily operations? Is your data backed up in case something were to happen to your network? Our team will evaluate your current disaster recovery plans and offer suggestions as to where to improve.  We can help you design a plan to get back up and running if needed. 

Asset Recycling (Only available in DC, VA, MD regions):

There are times where maybe the business has been behind on cleaning up that server room or clearing out that technology storage room. Leave that task to us! We partner up with a great local partner to come to your business to provide a pick-up of old and unused IT equipment. Cabling, peripherals, monitors, desktops, laptops, etc. We’ll have them come by and pick up those unwanted items and recycle them in accordance with state & local law. Send a request via our contact page with a brief description of what you need to recycle and we will send you a surprisingly low quote!

Help Desk 

We have a help desk team in place to assist with everyday needs.  Your support ticket is managed end to end with the same technician to streamline the process. Our team stays in constant communication so that you know what the status is and updates at each step.